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Friday, March 29 2024
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IndiGo stops woman from boarding due to ‘inappropriate dress’

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Mumbai: A woman passenger was barred by IndiGo’s ground staff, from boarding a connecting flight to Delhi at 6.20 am in Mumbai after arriving from Doha aboard a Qatar Airways flight as she was ‘inappropriately dressed’ according to the airlines guidelines.
The woman is a former IndiGo employee; her sister is a current employee of the airline.

According to a co-passenger, Purabi Das, who was on the same Qatar Airways flight from Doha to Mumbai, the woman was scheduled to catch a connecting flight to New Delhi at 6:20 am. The Qatar Airways flight landed at Chhatrapati Shivaji International Airport at 2:40 am on Monday.

“While I was waiting for my connecting flight, I heard a commotion and found her (the woman passenger) crying. There were three IndiGo employees who had refused to let her board her flight. They said she was not wearing appropriate clothes,” said Das. “Nobody raised any objection at the Doha airport. She was not indecently dressed. She was wearing a frock that ended above her knee,” added Das.

According to co-passengers, the woman, missed her flight, and was accommodated on a later flight after she reportedly changed into trousers.

While IndiGo confirmed the incident, it said the woman was stopped in accordance with a “specific dress code” that applies to its employees and their family members when they travel using the “staff leisure travel privileges” offered by the airline. While the woman is a former IndiGo employee, her sister is a current employee of the airline.

In an e-mail reply to The Indian Express, IndiGo said the woman passenger was familiar with the policy. “We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport… As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy,” said the airline.

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