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BBMP to Launch ‘PACE’ App for Reporting Potholes in Bengaluru

Pothole

The Bruhat Bengaluru Mahanagara Palike (BBMP) is set to introduce a new app, ‘PACE’ (Pothole Assistance Citizen Engagement), designed to streamline the reporting and fixing of potholes on the city’s roads, reported Indian Express.

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Bengaluru’s roads are notorious for their potholes, which have caused significant issues for motorists, especially during the monsoon season. The city has seen multiple fatalities linked to pothole-related accidents, highlighting the BBMP’s persistent struggles to address this issue.

In response to the escalating pothole problem, Deputy Chief Minister D K Shivakumar announced the upcoming launch of the PACE app, though a specific release date has not yet been set. The app aims to empower citizens to report potholes more efficiently, thereby enhancing the road maintenance system.

BBMP officials explained that users can report potholes by taking a photo and submitting it through the app. The submitted information is then forwarded to the contractor responsible for repairs via the concerned engineer. After the pothole is fixed, the contractor uploads a photo of the completed work, and a confirmation message is sent to the complainant to verify the resolution.

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To ensure timely responses, BBMP officials noted that if a complaint is not addressed promptly, it will be escalated to higher authorities. This system also facilitates swift action against contractors who fail to resolve issues within the stipulated time.

“The PACE app also incorporates an automated billing system, removing the need for contractors to submit work bills manually. All records are maintained within the app, ensuring a seamless and efficient process,” a BBMP official stated.

Previously, the BBMP had launched the ‘Fix My Street’ app for reporting civic and infrastructure issues. However, it received a tepid response and faced several criticisms from citizens, which ultimately rendered it ineffective.

 

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