Bengaluru: Chief Minister Siddaramaiah’s unprecedented move to hold simultaneous “Janata Darshan” (public grievance redressal sessions) in all districts of the state has attracted considerable interest and active involvement from both the public and government officials.
This innovative endeavor of conducting Janata Darshan across almost all districts has yielded positive results, with a total of 6,684 complaints and appeals recorded on Monday. Among these, 21 cases were promptly resolved during the sessions. The remaining 6,663 complaints and appeals have been formally documented and forwarded to the respective department officials for subsequent actions. It’s worth mentioning that this tally excludes verbal complaints and resolutions, which were addressed alongside the documented cases.
The Revenue Department received the largest share of complaints, totaling more than 2,100 grievances, while the Department of Rural Development followed closely with over a thousand complaints. The Urban Development Department ranked third in terms of complaint volume. Notably, a significant majority of the complaints were addressed to Zilla Panchayat Chief Executive Officers, while only a minority were directed to the District Police Officers. Among the districts, Haveri led with 774 complaints, followed by Hassan with 432 complaints, and Kolar with 423 complaints.
The Janata Darshan sessions had a dual focus, not only on complaint registration but also on immediate resolution. Officers and staff worked diligently to aid individuals with verbal grievances by officially documenting their concerns and securing their signatures. The simultaneous rollout of Janata Darshan throughout the state witnessed an exceptional public response, surpassing initial expectations. Officials at the secretary level expressed their dedication to enhancing the quality of upcoming Janata Darshan sessions, drawing insights from this valuable experience.
Janata Darshan sessions faced disruptions in Gadag and Belgaum districts due to unforeseen circumstances. Moreover, a technical glitch impeded the uploading of grievance petitions via IPGRS during the Mysore district’s Janata Darshan session. These petitions were received manually and will be uploaded at a later stage. Haveri district encountered difficulties in uploading numerous applications linked to crop damage compensation due to certain inconveniences during the process.