Udupi: On the occasion of the Post Centenary Decennial celebration of the bank, the Customer Meet of M.C.C. Bank Ltd, Udupi Branch, was organized at Ave Maria Hall, Mother of Sorrows Church at Udupi on Sunday, October 23, at 11 a. m.
The Customer Meet was presided over by the Chairman of the MCC Bank Anil Lobo. The Customer Meet commenced with the prayer. Very Rev. Fr Charles Menezes, Vicar Forane, Mother of Sorrows Church, Udupi inaugurated the customer meet.
Dr Vincent Alva, Principal of Milagres College, Kallianpur was the Chief Guest. Mary Dsouza, President Catholic Sabha, Udupi Pradesh, Mohammed Iqbal, Advocate, Shanraj Kotian, Proprietor, Jital Balaram Pvt Ltd, Peter Dsouza, Managing Director, N.N. Infrastructure Developers were the guests of honour.
Very Rev. Fr Charles Menezes inaugurated the Customer Meet by lighting the lamp. In his inaugural speech congratulated the Bank for taking care of the requirements of the customers and said that success in any work mainly depends on hard work and mutual trust. He emphasized the importance of light and said there is no use if we do not remove the darkness of ignorance within us. Banks can achieve progress by working hard for the welfare of society and being the guiding light. He said that any work done with good intentions will always have the blessings of God. He wished the management good luck for the future endeavours of the bank.
Chairman Anil Lobo, in his Presidential speech, said that the Bank is conducting Customer Meet at all the branches on the occasion of the post-Centenary Decennial celebration of the bank in order to understand the expectations of the customers of the Bank, obtain their feedback and make sincere efforts to redress their grievances if any.
He said the health of the Bank is revealed by its balance sheet and other financial statements; Bank has earned a record net profit of Rs. 8.27 crore with a net NPA of 1.60 %, Return on asset of 1.35 % during the last FY. The CRAR at 15.34 % is above the prescribed level of 9.00% by the RBI. The total business of the Bank which was Rs.500 Crore in 2018 has crossed Rs.860 Crore in 2022. He attributed this progress to the customers and the staff members. He expressed happiness for having achieved the promises made while taking over the management of the Bank in 2018. He furnished the list of achievements like a celebration of ‘Founders Day’ for the first time in the history of the Bank, the establishment of a full-fledged training centre for the staff, the provision of a parking facility for the customers and PFX Saldanha auditorium in memory of the founder at the Administrative office, etc. He thanked and sought the blessings of the senior citizen customers and appreciated their contribution to the progress of the Bank over the years.
He said that the Bank is offering products with minimum service charges and asked the customers to avail of the credit facilities like education loans offered by the bank at very low interest. The deposits of the customers are covered by DICGC Insurance and as such, they need not have any apprehensions about the safety of their funds. He requested the customers to advertise the products/services of the Bank through word-of-mouth publicity. He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022. He congratulated the Branch Manager and staff members for taking initiative and success of the customer meet.
Dr Vincent Alva in his speech appreciated and congratulated the management for having taken steps to make available all the banking facilities at the branches. More and more banking facilities are to be extended to the common people to help them in their financial upliftment by following the norms. Bank’s progress is necessary for the overall improvement of the economy. He appreciated the Bank for adopting the best practice of organizing the customer to understand the requirements of the customers as the customers are the backbone of the banking business. He asked the bank Management to take the criticism positively and work for the progress of the Bank. He greeted the customers for the forthcoming Deepavali celebration.
Mary Dsouza, President, of Catholic Sabha, Udupi Pradesh appreciated the staff for their service with a smile and congratulated the Chairman and branch support director for guiding the staff in the right direction. She added that any shortcomings in the service can be identified and rectified only by the customer meet. She wished that the bank should grow further with the leadership of the present chairman and open more branches to create employment opportunities.
Mohammed Iqbal, Advocate said that he is honoured and privileged for having been invited to the Customer meet. He expressed his opinion that only a cooperative bank like MCC Bank can render good service as they respect every customer and build up a cordial relationship. He greeted the bank management for maintaining standard and disciplined service.
The birthday of Rev Fr Charles Menezes was celebrated and also the customers who celebrated their birthdays in the month of October were felicitated on the occasion.
Senior Citizens of the Udupi Branch and Current Account Holders who are operating their Accounts with the branch for the last 15 years were honoured.
Samantha Mascarenhas, Winner and Ishney Fernandes Runner up of the Daijiworld Jigibigi Taram singing competition sponsored by MCC Bank, Customers Sweni D’silva and Sylvenia Fernandes for securing 2nd place in duet singing competition organized by Konkani Natak Sabha, Mangaluru were also honoured.
Leslie Arouza was congratulated and honoured for being appointed as Secretary of the Karnataka Regional Family Commission.
As a part of the customer meet, an open session was held to facilitate the customers to come out with their suggestions, and feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.
Directors Elroy Kiran Crasto, Joseph Anil M Patrao, Roshan Dsouza, Sushanth Saldanha, Sharmila Menezes, Alwyn Monteiro, Felix DCruz, Dy General Manager Raj F. Menezes were also present.
General Manager Sunil Menezes explained the importance of the Customer meet. Udupi Branch Support Director Dr Gerald Pinto welcomed the gathering. Branch Manager Ovin Rebello proposed the vote of thanks. Leslie Aruoza compered.
Employees of the Udupi Branch branch Hazel Saldanha, Jerald Dsouza, Glavin Fernandes, and Norbert Nazareth were actively associated with organizing the meet.