A delivery executive working with quick-commerce platform Blinkit has been accused of assaulting a customer following a dispute during a late-night delivery in Bengaluru, according to police sources.
The complaint was filed by Paul J Vithayathil, who alleged that the incident occurred around 2:00 am on March 7 after he placed an order through the Blinkit mobile application.
Dispute over delivery location
According to the complaint, the delivery executive initially reached a different location instead of the address mentioned in the order. When Vithayathil contacted the executive and asked him to come to the correct address, an argument reportedly broke out between the two.
The situation escalated shortly afterwards when the delivery executive allegedly arrived at the customer’s residence.
The complainant stated that the delivery agent punched him on the nose, threw the ordered items on the ground and fled the scene.
Injury confirmed in medical examination
Following the incident, Vithayathil underwent medical examination to assess the extent of his injuries.
Medical scans, including an X-ray of the bilateral nasal bones, confirmed that he had suffered a nasal bone fracture.
Based on the injuries and the complaint filed, authorities registered the case as a medico-legal case.
Case converted from NCR to FIR
Police initially recorded the complaint as a Non-Cognizable Report (NCR). However, after reviewing the medical findings and the seriousness of the injuries, the case was later converted into a First Information Report (FIR).
Officials said they have contacted Blinkit to obtain the identity and other details of the delivery executive involved in the incident.
Investigation underway
Authorities are currently investigating the circumstances surrounding the incident and are examining evidence related to the delivery order and communication between the customer and the delivery executive.
Further action will be taken based on the findings of the investigation.
The case has once again raised concerns about safety and accountability in the rapidly growing quick-commerce delivery sector, which has seen a sharp increase in demand for late-night and instant delivery services in major cities.