The Bengaluru Metropolitan Transport Corporation (BMTC) has launched a pilot project introducing dynamic QR-based UPI ticketing in collaboration with Mumbai-based mobility startup Chalo, marking a major step toward digital public transport.

Pilot rollout in select buses

The new system has been rolled out in 50 buses operating from the Yeshwantpur depot (Depot 26). Officials indicated that the initiative will be expanded across all depots by early May, depending on the pilot’s success.

The project is part of a ₹30 crore contract awarded to Chalo for supplying and maintaining smart electronic ticketing machines (ETMs) over four years.

Dynamic QR replaces static system

Currently, passengers use static QR codes pasted inside buses, manually entering fare amounts. The new system generates a unique QR code for each transaction through the conductor’s machine.

Passengers can scan the code using any UPI app, and the ticket is issued only after successful payment, ensuring real-time verification.

Tackling fraud and improving efficiency

The move is expected to reduce fraud and errors. Earlier this year, BMTC suspended conductors for allegedly replacing official QR codes with personal ones.

The dynamic system also prevents misuse such as fake payment screenshots, as tickets are generated only after confirmed transactions.

Towards integrated digital mobility

The smart ETMs will support multiple payment modes, including UPI, debit and credit cards, and smart cards. The system is also designed to integrate with the National Common Mobility Card (NCMC), enabling seamless travel across BMTC and Namma Metro services in the future.

Growing shift to digital payments

With nearly half of BMTC’s ticket revenue now coming from UPI transactions, the shift toward digital ticketing reflects changing commuter behaviour. The initiative is expected to further simplify travel and reduce dependency on cash.

Future-ready public transport

BMTC officials said the new system will enhance convenience, transparency, and operational efficiency, aligning Bengaluru’s public transport with modern digital standards.