Popular Bengaluru biryani chain Meghana Foods has issued a public apology after a poster at one of its outlets went viral, triggering widespread criticism. The poster, written in all caps and addressed to food delivery agents, read: “SWIGGY & ZOMATO DELIVERY BOYS NOT ALLOWED IN THE LIFT. PLEASE USE THE STAIRS.” Social media users called the rule insensitive, arguing that delivery partners—who work long hours under tight timelines—deserve support, not discrimination.
In its Instagram statement, Meghana Foods admitted the poster was a mistake. “Our intention was to offer our customers convenience from crowded elevators,” the brand said, acknowledging that the message was also “inconsiderate” to delivery workers. “That was wrong. It should never have been put up… Our delivery partners work incredibly hard and deserve respect, dignity, and care—always.”
Brand issues apology, removes poster
The restaurant reaffirmed that delivery agents are an essential part of its business. “You are the core of the Meghana Foods experience,” the statement added, promising internal corrective action. The outlet has removed the poster, and the brand confirmed in reply to user comments that delivery partners are allowed to use lifts at the outlet and across branches.
However, several social media users argued the apology came only after public backlash. One comment read: “If this hadn’t gone on social media, it seems your team wouldn’t have cared.” Meghana Foods responded that constructive criticism helped them identify the issue and make amends.
Community reactions highlight larger concerns
Several commenters applauded the brand for owning its mistake. Others pointed out double standards, noting that many gated communities impose similar restrictions on delivery personnel. Some reminded the restaurant that a majority of its business comes from online orders, emphasising that delivery workers represent customers just as much as diners do.
One long-time patron wrote: “When you say you wanted to avoid crowded elevators, please realise delivery associates are also customers—they come there on behalf of customers.”
The incident has sparked a wider conversation about dignity and access for delivery agents, who play a crucial role in Bengaluru’s fast-paced food ecosystem. Meghana Foods, which operates multiple outlets across the city, has pledged to ensure better treatment of delivery partners going forward.