A Spanish national endured a harrowing ordeal when burglars broke into his flat in central Bengaluru, stealing valuables worth ₹82,000. Abrielle, in his mid-30s, called emergency number 112 using broken English and Spanish but was reportedly asked to speak in Kannada before the operator disconnected.
Confined to his bedroom for six hours out of fear, Abrielle eventually alerted his landlord, Sudeep, around 8:30 am. The incident occurred in the Nydus apartment complex on Langford Road, Richmond Town. Abrielle revealed that two burglars entered at 2 am by removing glass panels from a bathroom window. They stole items including a laptop, a platinum ring, headphones, ₹10,000, debit cards, and ID documents.
Police said the burglars, who stayed in the hall for 30 minutes, overlooked additional cash, a jacket, and a suit. The flat lacked CCTV cameras, and a security guard, distracted during the incident, heard no noises.
Officials suspect construction workers from nearby sites might be involved. While CCTV footage from neighboring areas is being analyzed, the lack of surveillance in the complex poses challenges.
A senior officer acknowledged the emergency helpline often deals with prank calls but stated that protocol mandates callbacks to verify situations. The helpline reportedly receives 15,000–20,000 calls daily, of which only about 10% are legitimate.
This case highlights gaps in communication and security that leave residents vulnerable.
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