Bengaluru: Daily auto-rickshaw users in the city are increasingly frustrated as ride-hailing apps push tipping as a prerequisite for booking — yet fail to guarantee quicker rides. What began as a nudge to tip for faster service has evolved into a “tip-before-search” model, with apps urging users to add Rs 10 to Rs 50 before even checking driver availability.
Despite higher tip options — up from Rs 30 to Rs 50 — commuters report long wait times and cancellations, even during off-peak hours.
Psychologist Rijul Ballal highlighted the shift: “Apps used to request a tip only if no driver accepted. Now, they prompt tips upfront — yet rides are still delayed.”
Chartered accountant Swathi B, who commutes between Race Course Road and Malleswaram, said, “Even with a Rs 20 tip, rides are tough to secure during rush hours. It’s both time-consuming and costly.”
In May 2024, the Karnataka High Court upheld a 2022 notification capping app aggregator charges to 5% above regulated auto fares. Yet, “invisible incentives” through tipping remain unregulated and opaque.
Mobility expert Sathya Arikutharam criticized the system: “Apps withhold real-time data on available autos. This artificial scarcity nudges users to pay more without transparency.”
Manjunath, of the Adarsh Auto Union, added that drivers now prioritize higher-tipped rides, leaving others waiting.
Transport Minister Ramalinga Reddy promised scrutiny: “We’ll investigate individual complaints. Ideally, autos should leave these apps and run independently.”
Read Also: