A video alleging unauthorised access to personal data at a Samsung service centre has triggered fresh concerns over customer privacy and data protection during smartphone repairs.
Alleged unauthorised phone usage
The individual who shared the video on social media claimed he had visited a Samsung authorised service centre to repair his mobile phone. After receiving the device, he reportedly noticed unusual screen-time activity. According to him, his phone showed around 10 minutes of use during the repair period, with WhatsApp accessed for nearly two minutes.
The customer alleged that personal applications were opened without his consent, raising serious concerns about privacy violations.
CCTV footage dispute
He further claimed that when he confronted the service centre staff, the manager initially appeared cooperative. However, he alleged that the owner later issued indirect threats. The service centre reportedly promised to share complete CCTV footage covering the repair duration but allegedly provided only a two-minute clip.
According to the complainant, the CCTV footage shows a technician opening WhatsApp, scrolling through media files, and typing on the device. He described this clip as “solid proof” of data misuse and breach of trust.
Complaint filed with authorities
Following the incident, the individual said he filed complaints with the consumer helpline and the local police, seeking accountability and action. He has demanded a full investigation and stricter safeguards to prevent similar incidents in the future.
Wider privacy concerns
The incident has sparked online debate about data security at mobile repair centres. Experts say customers should log out of personal apps, back up data and, if possible, reset devices before handing them over for servicing.
While Samsung has not yet issued a public statement on the specific allegation, consumer rights advocates stress that unauthorised access to personal data could amount to a serious violation under existing consumer protection and privacy laws.
The case has renewed calls for clearer repair protocols, stronger oversight and greater transparency at authorised service centres to ensure customer data remains protected.