Greater Noida: A five-year-old girl and her maid were trapped inside a lift for around 30 minutes at a high-rise residential society in Greater Noida West on Tuesday evening after the elevator reportedly stopped between the 12th and 13th floors following a power cut.
The incident left the young girl frightened and crying as the lift remained stuck. The maid reportedly pressed the emergency alarm seeking assistance, but help did not arrive immediately. The girl’s parents, along with members of the society’s maintenance team and other residents, eventually reached the location and began efforts to rescue the occupants.
Lift stops between two floors
According to information available, the girl was travelling in the lift with her maid when the power supply was interrupted.
The lift reportedly stopped between the 12th and 13th floors, leaving the two unable to exit. With the elevator suspended between floors, the child became frightened and began crying.
The maid attempted to seek help by pressing the emergency alarm inside the lift. However, assistance was reportedly not available immediately, resulting in the two remaining trapped for around 30 minutes.
The incident caused concern among residents of the high-rise society as efforts began to establish contact with those inside the elevator.
Parents and residents rush to help
After learning that the lift had become stuck, the girl’s parents reached the location along with members of the maintenance team and other residents.
The group began efforts to free the occupants from the lift. Given the position of the elevator between two floors, the rescue required caution to ensure that neither the child nor the maid was put at additional risk.
The incident also brought attention to the importance of functioning emergency systems and timely response mechanisms in high-rise residential buildings.
Girl and maid rescued safely
After around 30 minutes inside the stalled lift, the five-year-old girl and her maid were eventually rescued safely.
The child had reportedly remained frightened during the ordeal, but there were no reports of serious injuries following the rescue.
The incident ended after residents and the maintenance team successfully brought the two occupants out of the lift.
Raises concerns over lift safety
The incident has raised questions about the emergency response arrangements at high-rise residential societies.
Lifts in tall residential buildings are expected to have emergency alarms and communication systems that allow trapped occupants to quickly contact security or maintenance personnel. A delay in receiving assistance can be particularly concerning when children, elderly people or individuals with medical conditions are inside a stalled elevator.
Regular maintenance, emergency drills and prompt response by security and technical teams can help minimise risks during such incidents.
Power failures are also a common reason for lifts becoming temporarily immobilised, making it important for residential societies to have reliable backup systems and clear procedures for rescuing passengers.
Need for prompt emergency response
The incident highlights the importance of ensuring that emergency alarms inside lifts remain functional and that maintenance teams respond quickly when an alert is triggered.
For residents, particularly parents, the incident is also a reminder to teach children to remain calm if a lift stops unexpectedly and to use emergency communication systems rather than attempting to force open the doors.
In this case, the girl and her maid were eventually brought to safety with the help of the residents and maintenance personnel.
While the incident ended without any reported serious injury, the delay in receiving assistance has underlined the need for high-rise societies to regularly review their lift safety and emergency response systems.