With telecom scams on the rise, the Government of India has streamlined the process for reporting suspicious phone calls through the Chakshu portal, a dedicated platform under the Sanchar Saathi initiative. The portal allows citizens to alert authorities about fraudulent communications quickly and securely, strengthening the nation’s cyber and telecom safety framework.

What is the Chakshu portal?

Launched by the Department of Telecommunications (DoT), the Chakshu platform enables users to report scam calls, phishing attempts, fake job offers, impersonation attempts, and other telecom-related fraud. The system helps authorities trace malicious numbers and take timely action.

Step-by-step guide to reporting a fraud call

Here is how users can register a complaint using the portal:

Step 1: Visit the Chakshu portal

Step 2: Fill out the complaint form

Citizens must provide details such as:

  • The mobile number that received the suspicious communication
  • Date and time of the call or message
  • Type of suspected fraud (impersonation, bank scam, fake job offer, etc.)
  • Mode of communication (call, SMS, WhatsApp, social media message)
  • Number or sender ID of the fraudster
  • A brief description of the incident

The DoT assures that personal information is used only for verification and investigation.

Step 3: Submit the complaint

After entering the required details:

  • Review the information for accuracy
  • Click “Submit”

A confirmation message is generated once the complaint is successfully lodged.

Why reporting fraud matters

Timely reporting helps:

  • Prevent others from falling prey to similar scams
  • Block or deactivate malicious phone numbers
  • Strengthen India’s broader cyber hygiene and telecom security

Fraud reports also enable agencies to track emerging patterns and dismantle scam operations.

Pro tips to identify scam calls

Citizens should be alert to common red flags, including:

  • Requests for personal or banking information
  • Threats of arrest, account suspension, or SIM deactivation
  • Offers that appear unusually lucrative or unrealistic

Staying vigilant and reporting suspicious communication can significantly reduce fraud attempts across the country.