Indian Railways earned widespread praise online after a swift response turned a small passenger complaint into a viral example of efficiency.
A video from the Ten Jam Express shows a young passenger from Kerala calling the railway helpline after discovering that the mobile charging point beside his seat was not working. Within just 15 minutes, an electrician arrived on board and fixed the issue, drawing applause from passengers.
The incident reportedly occurred around 5:27 pm, and the clip — posted by user @PoornimaNimo on X (formerly Twitter) — has since gone viral. It shows the passengers recording the repair, cheering, and later shaking hands with the electrician in appreciation.
“Truly impressive. This is the New India Railways — fast, responsive, and passenger-friendly,” wrote one user.
Another commented, “Kudos to the team for resolving the issue within minutes. Great example of dedication and service.”
A boy traveling on a southbound express train had urgent work on his phone, but the charging point wasn’t working.
He called the railway helpline for help.
Within 15 minutes, an electrician arrived & fixed the fault.
According to the video, after the passenger’s call, the helpline operator promptly noted details such as train number, coach, and seat number. The passenger even started a stopwatch on his phone to time the response — which ended at just over 15 minutes when the electrician appeared to resolve the problem.
The quick turnaround has since been hailed by social media users as a “sign of progress” for Indian Railways, with many calling it an encouraging example of accountability and prompt service.
