Mumbai: In an unusual incident, an IndiGo flight departing from Mumbai bound for Varanasi experienced an unexpected delay on Tuesday. The aircraft had to return to the aerobridge at Chhatrapati Shivaji Maharaj International Airport (CSMIA) after the crew identified an overbooked passenger just before take-off.
During the pre-flight preparations around 7:50 a.m., a crew member of flight 6E 6543 noticed a male passenger standing in the rear of the aircraft.
IndiGo addressed the situation in a statement, explaining, “There was a boarding error for the Mumbai to Varanasi route, where a standby passenger was assigned a seat reserved for a confirmed passenger.”
The issue was identified prior to departure, resulting in the standby passenger being asked to disembark, causing a slight delay. IndiGo expressed regret for any inconvenience caused to customers and stated its commitment to enhancing operational processes to prevent such incidents in the future.
