Chennai: Tamil Nadu Chief Minister Jayalalithaa on Tuesday launched ‘Amma Call Centre’- a round-the-clock call centre aimed at quick delivery of government services through fast response to grievances.
The call centre was launched by the Chief Minister here through video-conferencing.
This is a new additional to string of services and schemes launched by the Jayalalithaa government under the brand name ‘amma’ as she is fondly addressed so by her supporters. Amma Canteen and Amma miral water have been running successfully in the state over the last few years.
The latest initiative was aimed at ensuring quick response to people’s grievances where in they can dial toll-free number ‘1100’ at any point of time in the day, a government release here said.
The details of the callers and the issues reported by them would be registered on computer and referred to the relevant department for action through e-mail, SMS and telephone, it said, adding, the callers will also be informed of the details through SMS like which department and official their issue had been referred to.
The action taken on the grievance will also be shared with the caller through SMS.
Equipped with latest technology like Computer Telephony Integration and Voice Logger System, the centre will initially handle upto 15,000 calls a day, with 138 operators recruited for the purpose. Their numbers will be expanded based on the requirement, the release added.
