Long working hours, unpredictable earnings and limited job security are shaping the daily lives of many gig workers in Hyderabad, highlighting the challenges faced by people employed through delivery and quick-commerce platforms.
A recent report by Siasat describes workers putting in shifts of up to 11 hours a day while dealing with demanding workloads and uncertainty over their income and employment.
Long shifts take a physical toll
Workers at quick-commerce stores and delivery platforms often spend much of their day standing, moving goods, preparing orders or travelling between locations.
The report features the experience of Nikhil, who works at a Zepto store in Miyapur. During an afternoon break, he was seen lying down to rest, illustrating the physical exhaustion that can accompany extended shifts.
For workers whose earnings depend on the number of hours worked or orders completed, taking longer breaks can also mean losing income.
Income comes with uncertainty
Gig workers generally do not have the same employment arrangements as traditional permanent employees. Their income can fluctuate depending on demand, incentives, working hours and platform policies.
The lack of predictable earnings can make it difficult for workers to plan household expenses, savings and other financial commitments.
The report also highlights concerns surrounding social security and access to employment benefits, particularly for workers who depend heavily on gig work as their primary source of income.
Growing sector, difficult working conditions
India’s gig economy has expanded rapidly, driven by food delivery, e-commerce, ride-hailing and quick-commerce services. The sector has created employment opportunities for thousands of workers, particularly in large cities.
However, the experience of workers such as those featured in Hyderabad also raises questions about how the industry can balance convenience for consumers with fair working conditions.
As demand for rapid deliveries continues to grow, concerns around working hours, rest, income security and worker welfare are becoming increasingly important in discussions about India’s changing labour market.