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Swiggy and IRCTC Collaborate for Indian Railway Food Delivery Service

Swiggy
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New Delhi : Swiggy, a leading online food delivery platform in India, and the Indian Railway Catering and Tourism Corporation (IRCTC) have recently forged a Memorandum of Understanding (MoU) aimed at delivering pre-ordered meals on trains. The MoU was formally exchanged between Mr. Sanjay Kumar Jain, the Chairman and Managing Director of IRCTC, and Mr. Rohit Kapoor, CEO of Swiggy Food Marketplace, with the presence of senior officials from both entities.

Under this collaboration, Swiggy will leverage its extensive network of restaurants to deliver food to passengers traveling on Indian railways, initially focusing on cities like Bangalore, Bhubaneshwar, Visakhapatnam, and Vijayawada. The service is expected to expand to 59 additional city stations in the near future.

Expressing his thoughts on the partnership, Mr. Sanjay Kumar Jain stated, “At IRCTC, our aim has always been to enhance the comfort and convenience of train journeys for the millions of passengers who rely on Indian railways annually. This collaboration with Swiggy will offer more dining options and convenience to our passengers, making their journeys more enjoyable.”

Mr. Rohit Kapoor, CEO of Swiggy Food Marketplace, remarked, “Swiggy’s mission is centered around providing convenience to consumers. With Indian Railways being a crucial mode of transportation for billions of passengers each year, offering the option to order meals during train journeys adds a layer of convenience and enhances the overall travel experience.”

One of the common challenges faced by travelers on extended train journeys is the limited culinary options available. Through this partnership, passengers will now have access to a variety of high-quality, warm meals delivered directly to their seats, enriching their travel experience with culinary diversity.

“This collaboration between IRCTC and Swiggy is a natural fit in many ways. Both organizations are known for leveraging technology to improve consumer experiences and have a nationwide presence,” Kapoor added. “Initially, we will begin deliveries at stations in Bengaluru, Vijayawada, Visakhapatnam, and Bhubaneswar, with plans to expand further based on passenger and restaurant operator feedback.”

To avail of the pre-ordered food services via Swiggy, passengers can simply input their PNR on the IRCTC app, select their preferred station for food delivery, browse through the available restaurants on Swiggy, and choose a restaurant that delivers to the specified location and time.

The meals delivered to passengers will be packed in insulated Swiggy bags to ensure they remain warm and fresh. Swiggy’s delivery partners will arrive at the designated platform before the scheduled delivery time, hand over the food to the customer, and mark the delivery as completed. Additionally, Swiggy’s support agents will be trained to handle any issues efficiently, ensuring a smooth experience for passengers, restaurant partners, and delivery personnel alike.

About Swiggy :

Established in 2014, Swiggy is India’s leading on-demand convenience platform, connecting consumers to over 280,000 restaurant partners across numerous cities. The platform also offers a quick-commerce grocery service called Instamart, operational in over 25 cities. Swiggy’s latest addition, Dineout, provides users with experiences in dining out and events across 34 cities in the country. Through innovative technology and customer-centric features, Swiggy ensures a hassle-free, fast, and reliable delivery experience for its customers.

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