Bengaluru: The Bengaluru South City Corporation has given its marshals a 10-day deadline to resolve 1,000 garbage-related complaints identified through artificial intelligence (AI)-based surveillance, as civic authorities step up efforts to tackle waste black spots and improve public cleanliness.
Corporation Commissioner K.N. Ramesh issued the directive after an AI-powered survey detected multiple civic problems across the city corporation’s jurisdiction. The initiative is being implemented on a pilot basis to identify public grievances, assign them to the officials concerned and monitor their resolution.
AI Camera Survey Covers 150 Km of Roads
As part of the pilot project, a vehicle equipped with an AI camera surveyed 150 km of roads out of the 311 km network under the Bengaluru South City Corporation.
The technology automatically identified several civic issues, including garbage black spots, potholes, footpath encroachments, construction waste and unauthorised optical fibre cables. It also generated digital ticket numbers for the detected problems, allowing the corporation to assign them to the responsible personnel.
The survey generated around 2,000 tickets related to civic issues. Of these, approximately 1,000 concerned garbage accumulation and black spots, prompting the corporation to set a 10-day deadline for their resolution.
The initiative aims to help civic officials identify problems systematically and ensure that reported issues are addressed within a defined timeframe.
Anveshak App to Track Garbage Complaints
To support the process, the corporation has introduced the ‘Anveshak’ mobile application, through which marshals and junior health inspectors can access details of the issues assigned to them.
Officials have been instructed to check their assigned grievances on the application’s dashboard, visit the locations and take the necessary corrective measures.
The system is intended to make it easier to track each complaint and monitor whether the required action has been taken. Rather than relying solely on complaints submitted by residents, the AI-based approach enables the corporation to identify certain civic problems proactively.
A special workshop was organised on Thursday to familiarise marshals and junior health inspectors with the new system and explain how to manage the detected issues.
Civic Issues to Be Reinspected Every 30 Days
Commissioner K.N. Ramesh said the AI camera-equipped vehicle would revisit previously recorded locations every 30 days. The process will be used to check existing tickets and generate new ones wherever additional civic problems are identified.
Regular inspections are expected to help the corporation monitor recurring garbage accumulation and other public infrastructure issues. The system could also help officials maintain digital records of detected problems and the action taken to resolve them.
The pilot project covers multiple categories of civic grievances, including potholes, encroachments, construction debris and unauthorised cables, in addition to garbage black spots.
Pilot Project Aims to Improve Civic Accountability
The 10-day deadline marks a key test for the corporation’s technology-assisted approach to waste management. The immediate priority is to resolve the 1,000 identified garbage-related issues, while the recurring AI surveys are expected to help monitor conditions over time.
The initiative also places responsibility on the officials assigned to each ticket to visit the location and take corrective action. Its effectiveness will depend on timely resolution, regular monitoring and the ability to prevent the same problems from recurring.
The corporation’s experience with the pilot will help inform future decisions on the use of AI-based monitoring across its jurisdiction. For now, the focus remains on clearing the pending garbage complaints within the stipulated 10 days and improving the response to civic issues in Bengaluru South.