News Karnataka
Thursday, February 29 2024

MIA selected for best airport ASQ survey award

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Mangaluru: It is good news for Mangaluru International Airport (MIA) as our MIA was adjudged the best airport by size and region in the category of 2.5 million passengers per year in Asia-Pacific Region at the Airport Service Quality (ASQ).

Besides Mangaluru, Chandigarh, Thiruvananthapuram, and Lucknow airports of AAI were selected for the awards. A press release from Airports Authority of India (AAI) said the authority’s continuous thrust on enhanced passenger convenience has been yielding results year after year.

ASQ survey is the world-renowned and internationally established global benchmarking programme measuring passengers’ satisfaction. ASQ awards recognise those airports around the world that deliver the best customer experience in the opinion of their own passengers.

ACI, the global trade representative of the world’s airports carries out international benchmarking of airports through its participative programme, ASQ survey, measuring passengers’ satisfaction across 34 key performance indicators that includes eight major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.

Developmental Works at MIA

MIA has commissioned two passenger building bridges, undertook facelift works of terminal building improving its ambience, installed large size flight information display systems, introduced app-based cab aggregator, automatic electronic access control systems with e-gates for arrival and departure immigration counters, improved signage in terminal as well as city side, provided other passenger facilities including ATMs, two concessionaries, 500 new toilets, installation of local artworks depicting local culture, heritage and tradition in the terminal and outside and many more. Such developmental works were taken up in the recent years also helped to fetch the award, the press release said.

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