An Air India (AI) flight, en route from Doha to Kozhikode, faced adverse weather conditions, leading to an unexpected diversion to Mangalore. Here’s a summary of the incident:
Unexpected Diversion
Flight IX 376, scheduled to land in Kozhikode at 7:30 pm, was rerouted to Mangalore around 9:30 pm due to unfavorable weather conditions. Passengers were caught off guard by the sudden change in landing destination.
Passenger Discomfort
Approximately 180 passengers onboard expressed frustration over the lack of communication regarding the diversion. Many, including children, pregnant women, and those with health issues, endured discomfort during the extended flight duration.
Lack of Communication and Facilities
Passengers criticized the airline for failing to provide prior notice or explanation for the diversion. Additionally, there were complaints about the absence of arrangements for food or other necessities during the delay.
Official Response
Air India officials clarified that the diversion was necessary for safety reasons, as conditions in Kozhikode were unsuitable for landing. The flight initially attempted to reroute to Kannur before finally landing in Mangalore.
Passenger Grievances
Passengers voiced their concerns regarding the lack of communication and facilities during the diversion, highlighting the need for improved protocols in such situations.
As the incident unfolds, passengers await further updates and seek reassurance regarding their travel arrangements and overall well-being.
