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Tuesday, April 16 2024
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IndiGo Responds Swiftly to Passenger’s Missing Seat Cushion

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A man, identified as Revs on social media, recently shared a troubling experience with Indigo Airlines. In a post on X (formerly Twitter), he posted a picture of a missing seat cushion on an IndiGo flight that was already delayed by 90 minutes. Passengers were left standing while waiting for staff to bring in the necessary seat cushions. The user, however, did not provide specific details such as the flight number, route, or seat number. IndiGo acknowledged the complaint, expressing regret and requesting the user to share the PNR for further investigation.

IndiGo responded to the social media post, saying, “Hi, we deeply regret to note this. We request you kindly share your PNR via DM so we may look into this further. -Team IndiGo.” The post gained attention on social media, amassing 31,000 views.

Some users on social media commented on the incident, speculating on whether it was a ploy to make passengers pay extra for their seats. Others joked about the situation, comparing it to budget airlines like Ryanair and humorously renaming it “IndiGone Airlines.” One user sarcastically remarked, “Yes, you bought a flight ticket, but did you ‘buy’ a seat? #Indigo has anyway given you a seatbelt for free, and you’re still complaining?!”

In a related development, the incident occurred shortly after IndiGo implemented fixed rates per seat, requiring passengers to pay extra for specific seat selections. The airline announced that front-row seats with more legroom on an A321 aircraft would cost ₹2,000, while other rows had different flat rates. This news sparked additional reactions from social media users, with some sharing their own experiences with the airline.

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