A recent camp held at a large apartment complex near Nagasandra aimed to assist over 200 residents in uploading their documents to BBMP’s e-Khata platform, but the initiative was severely impacted by a major server breakdown lasting a full week. Despite the initial success, the long-awaited results were undermined by the crash, which caused significant data loss.
The server malfunction on March 6 resulted in the disappearance of khata-related files uploaded in the last ten days, leaving many property owners frustrated. Residents, especially the elderly, now find themselves having to reapply, further delaying an already lengthy process. Subash Shetty, a resident of Chokkasandra ward, initiated the camp and expressed concern about the inefficiency of the system, urging BBMP to provide a more direct, on-the-spot service for property corrections to avoid such complications.
BBMP officials confirmed the crash, assuring that the system was restored after a weekend of repairs. They stated that documents are being retrieved, but some records uploaded in the final 24 hours before the crash may remain unrecoverable. Sources within BBMP raised suspicions that the IT department might have caused the crash intentionally, although no admission has been made.
This technical failure has drawn attention to the system’s vulnerability, particularly for non-tech-savvy residents, highlighting the urgent need for a more dependable system. Property owners are left hoping for better reliability in the future, as BBMP works on restoring the lost data.