In another heated incident involving an auto-rickshaw driver in Bengaluru, a confrontation broke out between a passenger and the driver over a canceled booking. A video of the argument has since gone viral, igniting discussions online.
The auto driver accused the woman of booking two rides simultaneously and then canceling one, leaving him waiting unnecessarily. The woman denied the claim, stating she hadn’t made the booking and asserted that app glitches might be to blame. The altercation escalated when the woman, visibly agitated, used strong language and attempted to push another auto driver away. Frustrated, she exclaimed, “I did not book two autos. Why are you harassing me? If you received a call, it’s an app error. Leave me alone.”
She was also seen contacting her father over the phone, recording the auto driver’s details, and eventually breaking down during the argument.
The video has prompted diverse reactions online. While some criticized the woman’s aggressive behavior, others highlighted the need for fair treatment of both drivers and passengers. One user remarked, “If cancellation is allowed by the app, customers have the right to use it. Drivers cancel bookings often too. Companies should impose booking fees to balance this.” Another commented, “While canceling isn’t a crime, verbal abuse and physical aggression are unacceptable. Authorities should investigate this matter promptly.”
The debate underscores the tension between ride-hailing platforms, customers, and drivers in managing expectations and grievances.
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