Bengaluru: Bangalore Electricity Supply Company Limited (BESCOM) has announced a temporary suspension of its online services for three days, beginning October 4. This downtime is necessary to facilitate scheduled upgrades to its IT applications, part of the ongoing efforts to improve service delivery and operational efficiency across its network.

Details of the Downtime

According to BESCOM, the unavailability of services will start at 9 pm on October 4 and last until 6 am on October 7. During this period, consumer portals and in-store transactions will be inaccessible. Additionally, online bill payment services will be unavailable from 9 pm on October 4 until 11 am on October 5.

These upgrades are part of the Restructured Accelerated Power Development and Reforms Program (RAPDRP) initiative, which aims to modernise the IT infrastructure that supports BESCOM’s operations. The enhancements are designed to streamline processes and ultimately improve the overall customer experience.

 Purpose of the Upgrades

The RAPDRP initiative focuses on developing robust IT applications that enhance power distribution and management. By upgrading these systems, BESCOM aims to address challenges related to service delivery and to provide a more reliable and efficient service to its consumers. The IPDS IT Phase-2 project specifically targets improvements in IT infrastructure, paving the way for better management of power supply and consumer services.

Impact on Consumers

Consumers are advised to plan their activities accordingly during this downtime. With bill payment services suspended and online functionalities limited, customers are encouraged to make necessary arrangements in advance to avoid inconvenience. BESCOM understands the potential disruption this may cause and appreciates the patience and understanding of its customers during the upgrade process.

 Conclusion

The upcoming three-day downtime for BESCOM’s online services is a strategic move to enhance its IT capabilities and improve service delivery for consumers. As the company invests in upgrading its systems, it aims to create a more reliable infrastructure that will benefit all stakeholders in the long run. Customers are urged to stay informed and prepare for the temporary unavailability of services.