A routine cab ride turned catastrophic for Danish R, a Bengaluru resident, leaving him with a broken nose, a fractured cheekbone, and a recovery period of three months. The ordeal began on December 7, 2024, when a BluSmart cab he booked jumped a red light and collided with a truck. The driver admitted that the brakes had failed but still chose to operate the vehicle, endangering lives.

Danish, an employee of Gameberry Labs, detailed his harrowing experience in a LinkedIn post, revealing medical expenses exceeding ₹2 lakh and immense physical and emotional trauma for him and his family. Despite his repeated attempts to seek accountability from BluSmart, the company has offered no compensation or remorse, he alleged.

The incident shook his faith in the cab aggregator, which he trusted for safety and reliability. Danish shared that the company’s response team dismissed his concerns, claiming the accident wouldn’t have occurred if the brakes were faulty earlier.

As the post gained traction, BluSmart CEO Anirudh Arun acknowledged the incident in the comments, promising to investigate. While Danish thanked him and noted he was recovering, he admitted lacking the mental strength to pursue legal action despite suggestions to sue.

This incident has sparked discussions about passenger safety and corporate accountability in ride-hailing services.