Mangaluru: Stakeholders at Mangaluru International Airport acted in unison with a sense of purpose to unite an apparently disturbed woman with her family late on May 14, 2024.
Security supervisor and staff, customer service and guest relations executives, Airport Security Group personnel of CISF, along with the duty terminal manager and an executive in the security department, coordinated with local law enforcement agency to ensure a safe and happy ending.
The woman apparently hailed an autorickshaw from the Kadri area of the city and reached the airport on her own.
The woman’s family, realizing she was missing, in the interim, had filed a missing persons case with the jurisdictional Mangaluru East police station (PS).
Later, when the woman, pacing around was not able to explain the reasons for her presence to the security personnel and kept insisting that people would come to receive her, they sensed that something was amiss and monitored her.
The duty terminal manager informed the stakeholders concerned about the situation. The customer service and guest relations executives along with the CISF woman officer on duty kept company with the woman till such time the issue was resolved.
They offered her water and refreshments. Personnel of Bajpe PS who arrived on a request from the duty terminal manager informed their counterparts from Mangaluru East PS about the presence of this woman, whom they knew was missing, at the airport.
Shortly thereafter, relatives of the woman arrived from the city.
After getting due permission from police authorities from both police stations, they took her home.
The incident underscores the commitment to collaboration of all stakeholders at the airport not just to the passengers, but also to visitors – young and old alike.
The compassion and care shown by all concerned at the airport ensured that the woman, who briefly went missing giving them anxious moments, was reunited with her family.
