New Delhi : In a move aimed at promoting green and sustainable mobility and enhancing the quality of transportation services in the national capital, the Delhi government on Wednesday notified the ‘Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme 2023′, which sets the stage for comprehensive regulation and licensing of aggregators providing passenger transport service and delivery services.
Delhi Transport Minister Kailash Gahlot said: “There has been a long need for licensing and regulating the aggregators in the state for smoother operations for the people of Delhi.
“It is the first time in India that an aggregator guideline has also defined phase wise electrification targets for these operators.”
Gahlot stated that Delhi has consistently moved toward becoming a cleaner and greener city under the direction of Chief Minister Arvind Kejriwal.
India wants to achieve net zero by 2070. The capital city is taking the initiative in this direction with this plan. We are also allowing bike taxis to operate in the city for the first time. The overall goal of this program, according to him, is to improve Delhiites’ convenience and public safety. It includes rules for driver conduct, vehicle cleanliness, and the prompt handling of customer complaints.
According to the Delhi government, the program requires service providers to facilitate a gradual transition to electric vehicles in order to minimize air pollution and improve environmentally friendly mobility.
It said that by 2030, all of Delhi’s aggregator fleets would be electric. The aggregators would also be allowed to run electric vehicle-only bike taxi services, subject to the scheme’s operational requirements.
It went on to say that the program sets high requirements for service quality in order to improve client satisfaction.
“This includes requirements for vehicle cleanliness, driver behavior, and timely resolution of customer complaints,” it read. Regarding security, it stated: “The scheme outlines compliances that are intended to enhance the public safety of customers.”
The program is applicable to aggregators, delivery service providers, and e-commerce businesses that operate inside Delhi’s National Capital Territory, according to the Delhi government.
“It will cover those with 25 or more motor vehicles (2W, 3W, and 4W, excluding buses) in their fleet, who use a digital intermediary such as an app or web portal to connect with consumers for their services,” it said.
The Delhi government also said that all existing or new operators must obtain a license within 90 days of the scheme’s notification or before commencing operations.
“Licenses will be valid for five years, with annual fees applicable, and zero fees in case of electric vehicles. Additionally, a 50 per cent rebate is provided for vehicles that are less than two years old,” it said.
On the fines and penalties, it said that the scheme is stringent in enforcing compliance, with violations attracting monetary penalties ranging from Rs 5,000 up to Rs 100,000 per instance.