A viral video has sparked outrage after a passenger alleged that IndiGo Airlines mishandled his luggage. Posted on X by Shravan Singh Rajpurohit, the clip captures his confrontation with an airline staff member at Chennai International Airport. The staff is heard objecting to being filmed, while the passenger continues recording, showing his damaged suitcase, backpack, and tote bag with a broken strap.
🎥 Passenger demands answers
Frustrated, the traveler challenges the staff to call the police, questioning how the damage will be addressed. He claims his baggage was mishandled on a Delhi-Bengaluru flight via Chennai.
✈️ IndiGo responds
The airline issued an apology, acknowledging that minor wear and tear can occur but offering a travel voucher as a goodwill gesture. IndiGo emphasized its commitment to passenger satisfaction, stating the issue is under review.
📌 Baggage concerns continue
This incident follows another viral complaint about weight discrepancies in baggage measurements at IndiGo counters, fueling further discussions about airline policies.
IndiGo airlines adds two extra kgs when measuring passenger’s baggage
Indigo flight delays: passengers waiting on plane due to missing ground staff
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