Grammy-winning composer Ricky Kej has raised concerns over airline communication after alleging that a delayed Air India flight left him and his band stranded at Bengaluru airport without prior notice.
“Zero intimation” about delay
Kej, who was travelling to Delhi for a concert on March 19, said he had booked business-class tickets on a morning flight scheduled to depart at 9:55 am.
However, upon reaching the airport, he was reportedly informed that the flight had been cancelled and he had been moved to a later service scheduled around 10 pm — nearly 12 hours later.
In a series of social media posts, he described the situation as unexpected, stating there was “zero intimation” about the change.
Concerns over airline response
Kej also criticised the response from airline staff, claiming there was a lack of clarity and support at the counter. He said passengers were not given clear explanations or solutions, adding that staff appeared uncertain about handling the situation.
The incident has sparked wider discussion on the importance of timely communication from airlines during disruptions.
Airport staff step in
Despite the challenges, Kej acknowledged the efforts of Bengaluru airport staff, who he said assisted in resolving the issue and provided support during the disruption.
Passenger experience under spotlight
Flight delays and cancellations are not uncommon, but incidents like this highlight how lack of communication can significantly impact passenger experience, especially for travellers on tight schedules.
Call for better communication
The episode has prompted calls for airlines to improve transparency and customer handling during disruptions, ensuring passengers are informed in advance and provided with clear alternatives.