Mumbai: The country’s largest public sector lender, State Bank of India (SBI), has advised customers to use digital and alternative banking channels ahead of a proposed two-day strike by employees scheduled for next week. The bank issued a public advisory asking customers to avoid inconvenience by relying on online banking facilities and self-service channels during the period.
The proposed strike has been called by the All India State Bank of India Staff Federation (AISBISF), which has announced industrial action beginning on May 25.
SBI urges customers to use digital platforms
In its advisory, SBI requested customers to use automated teller machines, Customer Service Points and digital banking services for transactions during the strike period.
The bank specifically advised customers to utilise internet banking services, mobile banking, UPI facilities and its YONO platform for routine banking requirements. SBI also stated that efforts are being made to continue essential services across branches despite the proposed strike.
The lender said it regrets any inconvenience that may be caused to customers.
Strike could affect branch operations
The proposed industrial action is expected to take place on May 25 and May 26 and could impact branch-level banking activities across the country. While not all branches are expected to shut completely, reduced staffing and limited counter operations may affect services in some locations.
The strike assumes significance because it follows a weekend holiday period.
The fourth Saturday and Sunday preceding the strike may lead to an extended period of disruption for customers requiring branch services. In several states, additional holidays linked to Eid al-Adha may also affect operations.
Employee demands behind strike call
According to employee union representatives, the strike has been called over multiple issues concerning staffing and employee welfare.
Among the major demands are recruitment of adequate employees, appointment of messengers and armed guards, pension-related concerns and objections to outsourcing of permanent positions. The union has also raised concerns that excessive outsourcing could create risks involving customer data security and fraud.
Another demand reportedly relates to employee representation on the bank’s board.
Customers advised to plan transactions
Banking experts generally advise customers to complete time-sensitive branch work before periods of possible service disruption.
Customers requiring cheque clearances, cash-related transactions or branch-specific services may need to plan in advance if the strike proceeds as scheduled. However, digital payment systems and online banking channels are expected to continue functioning normally.