A passenger has alleged harassment and mistreatment by cabin crew on an international flight, triggering widespread discussion on dignity, customer service and accountability in Indian aviation.
Passenger shares viral account of mid-air ordeal
Abhishek Chaudhry, an Indian passenger, shared a detailed video on social media describing his experience aboard an Air India flight from Bangkok to Delhi on January 19. The video, posted in collaboration with YouTuber Akash Gupta, has since gone viral.
Chaudhry alleged that his cousin, travelling with him, was denied a pre-selected non-vegetarian meal when food service reached the rear rows of the aircraft. He claimed that when he raised the issue, cabin crew repeatedly demanded to see his ticket and spoke to him in a rude and dismissive manner.
Co-passenger echoes similar experience
A French national seated beside Chaudhry also appeared in the video, stating that he too was questioned abruptly when requesting his pre-booked non-vegetarian meal. He said he was surprised by the tone used by the staff, adding to concerns over passenger treatment.
Chaudhry further alleged that a senior crew member asked him to remain silent when he objected to the behaviour and instructed junior staff not to interact with him. He claimed the situation escalated into what he described as a “blame game”, with staff later alleging that the meal shortage was due to him returning food earlier.
Allegations after landing raise serious questions
In his post, Chaudhry alleged that after landing in Delhi, he was stopped from deboarding, his phone was checked, and he was issued a Code of Conduct warning signed by the pilot. He claimed he was falsely accused of intoxication despite requesting a breathalyser test.
Addressing Directorate General of Civil Aviation and the Ministry of Civil Aviation, Chaudhry said the issue was not about food but about dignity and respectful treatment.
Airline responds, probe underway
Air India confirmed it has taken note of the allegations and initiated an internal investigation, stating it regrets the inconvenience and remains committed to passenger safety and comfort.