A former NITI Aayog official, Urvashi Prasad, has raised concerns about a broken seat in Air India’s business class, sharing photos of the issue on X. Prasad, who had worked as a director in the NITI Aayog vice chairman’s office, posted a picture of a rectangular panel that had detached from her business class seat on flight AI 2996 from Bombay to Delhi. Expressing disappointment, she commented, “Broken seats in business class in Air India flight AI 2996… can only hope the rest of the plane is working.”

Air India quickly acknowledged the complaint, responding on X: “Dear Ms. Prasad, we’re concerned to note this. Your feedback is important to us, and we’ll make sure it gets addressed promptly.” The airline’s response follows a history of passengers voicing dissatisfaction over various aspects of its services, but it has also defended itself against such criticisms.

This incident is part of broader complaints regarding Air India’s service quality, with the airline requesting the press to verify facts before sharing negative claims. In another recent instance, Air India dismissed actor Lisa Ray’s allegations of insufficient empathy for her ill father, calling the reports “unfounded” and reiterating its commitment to customer care.