On social media, an individual identified as Gajender Yadav shared a troubling encounter involving his wife and an Uber driver. He accused the driver of attempting to overcharge his wife and criticized Uber for its lack of response to her distress calls during the incident. Ultimately, Uber reached out to Yadav, confirming the actions taken against the driver.
Incident Details
Yadav’s wife had taken an Uber ride in Delhi, where the driver demanded an additional Rs 200 after driving just 1 km. Despite pressing the SOS button twice, Uber allegedly did not follow up or take any action to address the situation.
Uber’s Response
Uber’s initial response was to request confirmation of the cash paid to the driver, which further frustrated Yadav. He emphasized that the issue was not solely about the money but also about passenger safety concerns.
Update on SOS Button
Yadav later provided an update regarding the SOS button inside Uber cabs, stating that Uber claimed it was a third-party feature and not implemented directly by Uber.
Resolution
In a concluding post, Yadav mentioned that Uber had terminated the driver’s account for misconduct. He stated that he received a call from Uber confirming the termination and assuring him that the driver’s cab would no longer be available on Uber’s platform.
Advice to Other Passengers
Yadav’s experience serves as a cautionary tale for passengers using app-based cab services. It underscores the importance of being prepared to handle similar situations and understanding the safety features provided by the platform.
