With limited job opportunities and rising family responsibilities, many youngsters in Hyderabad are turning to app-based food delivery work. While the job promises flexibility, delivery partners say the reality is marked by long hours, uncertain income and mounting pressure.
Order-based earnings, not fixed salary
Unlike regular employment, delivery riders are paid per order. To earn a decent income, many remain on the road for 10 to 14 hours a day, covering breakfast runs in the morning and late-night deliveries across the city.
On average, a rider travels between 100 and 150 kilometres daily. Some orders require journeys of up to 15 kilometres one way. Earnings depend heavily on targets and customer ratings. Missing delivery targets or receiving low ratings can reduce incentives and limit future order allocations.
Even delays caused by traffic congestion or heavy rain may result in poor ratings, leaving riders feeling helpless.
Costs and risks borne by workers
Fuel expenses, bike maintenance and mobile data costs are paid by the riders themselves, significantly cutting into their income. Many admit they feel pressured to deliver quickly, sometimes risking their safety in dense traffic.
When customers cancel orders or file complaints, penalties may be imposed, even if the delay was beyond the rider’s control. Workers say such situations create constant stress.
Calls for protection and welfare
Food delivery workers fall under the unorganised sector, with limited legal safeguards. Though companies claim to provide accident insurance, some riders allege that accessing benefits can be complicated.
Salman, a delivery partner from Secunderabad, said, “The more deliveries we complete, the more we earn. But we pay for everything ourselves. Companies and aggregators should provide proper insurance and welfare support, with government backing if needed.”
As Hyderabad’s gig economy grows, workers are demanding better pay structures, clearer insurance policies and recognition under labour welfare laws — seeking dignity and security for the thousands who keep the city running each day.