In an era where individuals are depending more and more on ride-hailing services such as Ola and Uber, a man’s traumatic encounter with an Uber driver has gone viral on social media. A user on X going by the handle Striver has accused an Uber driver of abusing him and his friend and leaving them in the middle of the ride. The user claims to be an employee of Google.
The techie detailed the entire ordeal in a post on X, referring to it as his “first bad experience in Bangalore.”According to him, the driver had turned on the loudspeaker and had been talking nonstop for thirty minutes. The driver allegedly mistreated the techie and his friend and told them to get out of the car when they asked to use headphones. He told them to get down because he didn’t feel comfortable riding them.
”Booked this Uber @Uber_India the estimated journey time was 1.5 hours. For the first 30 minutes, the driver constantly kept talking over his phone on a loudspeaker. I and my friend got a headache after a while, and asked him politely to use headphones or talk later. Guess what happened next. We were abused, and asked to get out of the car, saying “I am not comfortable to ride with you people,” @striver_79 wrote.
First bad experience in Bangalore.
Booked this Uber @Uber_India the estimated journey time was 1.5 hours. For the first 30 minutes, the driver constantly kept talking over his phone on a loudspeaker.
I and my friend, got some headache after a while, and asked him politely to… pic.twitter.com/Gf2DKyNNHK
— Striver (@striver_79) March 16, 2024
His post caught the interest of numerous users who had had comparable experiences. Additionally, a number of users reported that Uber drivers had allegedly refused to turn on the air conditioning and had demanded extra money when they arrived.
One user wrote, ”Uber drivers employ these tactics professionally 1. If asked whether they will switch on AC, they ask us to cancel. 2. If we don’t cancel they come near the pick.up point and drive away, cancel the trip stating that the customer didn’t take the ride.”
Another commented, ”Once I boarded an Uber 5 in the morning and that guy was on a call with his buddy for the entire trip.”
A third said, ”They have a habit of talking constantly over phone while driving. My driver rammed the car into a standing truck while talking over the phone. Luckily I was saved.”
A fourth wrote, ”Uber does nothing on these kind of complaints. I was threatened by the driver. I complained to Uber. I asked them what actions did you take against the driver. They said it is confidential, we can’t share the details of the action. ZERO transparency.”
Thanks @UberIN_Support for reaching out, and promising action.
I am not sure how long will it take for you to take action, but glad that you did take some time out to call and listen to customer problems, instead of sending bot messages.
How about introducing two new… https://t.co/UYO5K8BTnW
— Striver (@striver_79) March 17, 2024
In another post, the techie informed users that Uber Support reached out to him after he raised a complaint and promised action. He also suggested two features for the app so such incidents can be avoided in the future.
He wrote, ”I am not sure how long will it take for you to take action, but glad that you did take some time out to call and listen to customer problems, instead of sending bot messages. How about introducing two new features. – raising issue from the app for no-ac while in-ride – raising the issue for “using phone” In both cases, uber can ask the customer to send a picture or a small clip, and then AI can verify and trigger a warning, on multiple warnings, you can take some action.”
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