Bengaluru: The Greater Bengaluru Authority (GBA) along with five city corporations will conduct an ‘Open House’ programme at 52 locations across the city on Saturday to provide citizens with a one-stop solution for various e-khata-related services.
The initiative has been introduced to simplify procedures, address pending applications and improve access to citizen services. Authorities stated that the programme is intended to help residents complete documentation and resolve issues related to e-khata applications in a more convenient manner.
Officials said the special initiative would also focus on reducing delays and improving transparency in service delivery.
Centres set up across the city
Authorities stated that each corporation has established at least 10 service centres at selected locations.
The centres have been set up either on private school premises or within existing corporation offices.
Officials said the locations would be equipped with staff and required infrastructure including computers, printers, scanners and payment assistance systems to support applicants.
The arrangement has been made to ensure smooth processing of applications and provide assistance to citizens at a single location.
Multiple e-khata services to be offered
The open house programme will provide several services related to e-khata documentation.
These services include processing of e-khata applications, issuance of new e-khatas and conversion of ‘B’ khata to ‘A’ khata.
Authorities also stated that priority would be given to pending applications, corrections and grievances raised by citizens.
The initiative aims to provide faster disposal of applications and reduce the accumulation of unresolved cases.
Assistance for first-time applicants
Officials stated that special guidance will also be provided for first-time applicants who may not be familiar with the application process.
Citizens visiting the centres will receive support on how to complete procedures and submit applications correctly.
Authorities believe this step could help reduce errors and improve the overall efficiency of the process.
Training and assistance are expected to make the services more accessible to a wider section of citizens.
Senior officials to provide on-the-spot support
According to officials, senior officers and staff members will remain present at the programme to address issues directly.
Personnel including Assistant Revenue Officers (AROs), Revenue Inspectors (RIs), technical teams and civic amenities staff will be available for on-the-spot disposal and grievance redressal.
Citizens have been advised to carry property-related documents, identity proof and application details while visiting the centres.
Authorities said the initiative is intended to improve convenience, strengthen transparency and provide easier citizen-friendly e-khata services across the city.