Bengaluru: A lady ended up losing Rs 95,000 to conmen after she revealed her bank details including her UPI PIN to miscreants posing as Swiggy-Go customer care executive. Swiggy-Go is an instant pick-up and drop service for packages.
Aparna Thakkar Suri, 47, a resident of Indiranagar had contacted Swiggy-Go to pick up an old mobile phone from her and deliver it to one Mohammed Bilal, who purchased the phone from her on OLX.in.
It is said that though a delivery executive had picked up the phone from Suri, Bilal called up Suri several hours later to inform that the product was not delivered to him.
As per media reports, the delivery process was cancelled and the phone was kept at the service station as Suri had given an incomplete delivery address and placed the order using her son’s number. Further, the company had said that Suri had also switched off the number once the deal was over. Since the order was placed using a different number, Swiggy records showed no order on her current number.
Suri’s problems began when she contacted Swiggy-Go customer care. The number she found, however, was a fake number posted by conmen! The person at the other end asked Suri to place another order via a link he sent her online. The link asked Suri for her bank account details, including her UPI PIN, to which she obliged.
Instantly, Rs 95,000 was debited from her account, a notification for which she received on her mobile. When she called the ‘helpline number’ there was no response.
She approached the Baiyappanahalli police, following which a case was registered under the IT Act.
Swiggy, meanwhile, said it had tried to approach the police but was told it cannot register a complaint since it was not the aggrieved party in the case.
“We’d like to reiterate that at Swiggy, we never request our users to share their personal bank details and advise them to always connect to customer care through the Swiggy app or via email,” a Swiggy spokesperson is quoted in media.
The food delivery platform had launched the pick-up and drop service in Bengaluru on September 4.
