Just days after an angry Ola Electric customer set fire to a service station in Kalaburagi, Karnataka, another discontented customer in Bengaluru took a more peaceful yet impactful approach to express her frustration with the company.

Nisha Gowri, a Bengaluru resident, decided to warn potential buyers against purchasing Ola Electric scooters due to her negative experience. She placed a placard on her scooter, which stated, “Dear Kannadigas, Ola is a useless two-wheeler. If you buy one, it will only make your life harder. Please do not buy an Ola Electric scooter.” The placard was meant to convey her regret over buying the vehicle and to caution others from making the same mistake.

Taking to social media platform X (formerly Twitter), Gowri shared a photo of her scooter with the placard, describing herself as a “frustrated Ola user.” She expressed her dissatisfaction with the scooter, stating that despite waiting nearly a month and paying in full, her vehicle kept malfunctioning during rides. The problem persisted even after a software update, leaving her deeply disappointed.

Gowri’s Protest Gains Traction

Gowri’s post quickly attracted attention online, sparking a broader debate about the quality and customer service of Ola Electric scooters. One user responded, *”This lady deserves a standing ovation. Ola has really gone downhill in recent years. Worst EV.”* Another user added, *”Same here. Below 50km it drops all of a sudden to no charge left. And also while riding on harsh road, it makes dabba noise.”*

The growing dissatisfaction with Ola’s electric scooters highlights ongoing concerns regarding the performance and reliability of electric vehicles (EVs) in India, despite the government’s push towards cleaner transportation options. For many, the promise of innovation and sustainability through EVs remains appealing, but real-world issues like vehicle malfunctions and insufficient customer support have caused some users to lose faith.

Kalaburagi Incident

This public protest follows a far more drastic incident in Kalaburagi, Karnataka, where Mohammad Nadeem set fire to an Ola showroom after his complaints about his scooter’s performance went unresolved. Nadeem had purchased his scooter just a month earlier and experienced consistent issues, including frequent breakdowns. After receiving no satisfactory response from Ola Electric’s service staff, Nadeem’s frustration reached a breaking point. He set the showroom ablaze, damaging six scooters and causing approximately Rs 8.5 lakh in losses.

In response to the incident, Ola condemned the arson and announced that they would take legal action against Nadeem. However, the company did not address the specific complaints he had raised, leaving many customers questioning the brand’s commitment to resolving ongoing issues with its vehicles.

Ongoing Debate on Ola Electric’s Service

The growing number of complaints surrounding Ola Electric scooters has fuelled concerns about the company’s overall quality control and customer service. Many users have voiced dissatisfaction with the EV giant’s inability to fix recurring problems, ranging from sudden battery drainage to technical glitches in the software. While Gowri’s peaceful protest stands in contrast to Nadeem’s extreme actions, both incidents reflect a wider frustration among Ola customers.

As more people switch to electric vehicles for their eco-friendliness, they expect not only efficiency but also reliability. When issues arise, proper customer support becomes crucial to ensuring that users stay committed to their transition to EVs. Gowri’s call for attention has put a spotlight on how Ola Electric handles customer grievances, especially in an industry as critical to India’s future as electric mobility.

Conclusion

Gowri’s unique protest serves as a reminder of the importance of consumer satisfaction in the rapidly expanding electric vehicle market. Ola Electric, as one of the major players in the EV space in India, will need to address the issues faced by customers like Gowri and Nadeem to maintain its reputation and inspire trust in its products. The company’s response to these incidents, and how they resolve ongoing concerns, will likely shape public perception moving forward.

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