A hotel employee in Goa has gone viral after praising tourists from Bengaluru and Mumbai while criticising the behaviour of some visitors from Delhi, triggering a wider online debate on travel etiquette.
The video, shared by hospitality professional Hanumant Naik on social media, shows two hotel staff members being asked which domestic tourists they prefer to host after the departure of foreign travellers.
When asked whether they liked tourists from Delhi, one female employee laughed and replied in the negative. She alleged that some visitors from the capital tend to be rude and overly demanding while interacting with hotel staff.
Bengaluru and Mumbai visitors praised
In the same video, the employee said tourists from Mumbai were respectful and polite in their interactions. She also described Bengaluru tourists positively, saying they were good and pleasant guests.
Another staff member standing nearby appeared to agree with the observations shared in the clip.
The video has since gained attention online, with many users debating whether the comments reflected genuine service industry experiences or unfair stereotyping.
Social media divided
Several users in the comments section said they had witnessed similar behaviour and supported the staff member’s views. Others strongly objected, saying it was wrong to generalise people from any city based on isolated experiences.
Hanumant Naik later clarified that the video was not intended to insult all travellers from Delhi and that well-mannered tourists are always welcome in Goa.
He said the comments were based on feedback from hospitality workers who interact daily with guests from across India.
Reminder on respectful tourism
The viral discussion has also highlighted the importance of respectful behaviour while travelling. Hospitality workers across tourist destinations often stress that kindness, patience and basic courtesy leave lasting impressions.
As domestic tourism continues to grow, the conversation serves as a reminder that travellers often represent the culture of their cities through everyday behaviour.