Bengaluru, Karnataka: A passenger shared her frustration on Instagram after experiencing a flight cancellation on the Bengaluru-Kochi route, resulting in a loss of Rs 7,390. The passenger, who had booked a ticket with Alliance Air, detailed her ordeal on social media, highlighting the lack of alternate flight arrangements despite the cancellation.
Cancellation Details: According to the Instagram post, the incident occurred on March 24, with the passenger stating that the flight did not depart from Bengaluru as indicated on the boarding pass. Despite the delay, no explanation was provided by the airline staff until passengers began questioning the situation.
Technical Fault Cited: The passenger revealed that airline officials eventually informed the passengers of the flight’s cancellation due to a technical fault. However, no alternative flight options were offered to the affected passengers.
Expressed Frustration: In her Instagram post, the passenger expressed disappointment with Alliance Air’s handling of the situation, attributing the loss of her ticket fare to the airline’s staff at the boarding gate. The lack of clear communication and assistance from the airline staff added to the passenger’s frustration.
Social Media Response: The passenger’s post included a video detailing the events, garnering attention on social media platforms.
Loss Incurred: The passenger emphasized the financial loss of Rs 7,390 due to the cancellation and lack of adequate assistance from Alliance Air.
Calls for Improved Customer Service: This incident underscores the importance of effective communication and customer service in handling flight cancellations, urging airlines to prioritize passenger satisfaction and provide suitable alternatives in such situations.
