Zomato’s customer service once again captured the internet’s attention with a heartfelt interaction that left netizens touched. Bengaluru-based YouTuber Ishan Sharma recently shared his experience with Zomato’s support team after jaggery was missing from his chai order.

In a post on X, Sharma praised the customer service executive, Imran, for his empathetic approach. Imran not only offered a refund for the missing jaggery but also encouraged Sharma to still enjoy the chai, empathizing with his morning routine.

“I know how it feels in the morning. Without tea, we feel lost,” Imran wrote, urging Sharma to try the chai for the day. The exchange quickly went viral, with users applauding Zomato’s personal touch and relatable approach to customer care.

Zomato responded to Sharma’s post, offering further assistance and reaffirming their commitment to customer satisfaction. The incident sparked a wave of reactions online, with users coining terms like “Pookie Support” and praising Zomato’s unique training methods.

This small yet impactful interaction highlights the power of empathy in customer service, leaving both Sharma and netizens smiling.