BluSmart, India’s first all-electric cab service, abruptly halted operations on Wednesday, catching commuters and drivers off guard. The Gurgaon-based company, which also served Bengaluru, shut down just a day after Sebi barred co-founders Anmol and Puneet Singh Jaggi from the securities market over alleged misuse of funds in Gensol Engineering.

Regular riders, like Gurgaon’s Jagriti Kumar, were left scrambling. “With no buses near Dwarka Expressway, BluSmart was my lifeline to work. Now I’m at the mercy of expensive and unreliable cabs,” she said. Others, like Cyber Hub employee Priyanshi Saha, appreciated BluSmart for its fixed pricing and clean EVs. “I couldn’t book a ride — the app just froze.”

Users praised BluSmart’s reliability, quiet EVs, courteous drivers, and fixed fares — a contrast to Ola and Uber’s volatile experience. “For late-night airport drops, BluSmart was my go-to,” said Ashish Malik from Ghaziabad. Many, like Rachit Gupta and Kanika Tomar, now worry about unused app wallet balances, some exceeding Rs 2,000.

Lawyer Aditya Parolia urged affected customers to document claims and request refunds immediately. Meanwhile, drivers were blindsided. “We were told to park our cars and wait,” said Dileep near IGI airport. BluSmart owns the fleet, leaving drivers in limbo without jobs or vehicles.

The Sebi action revealed the Jaggi brothers diverted funds meant for EV expansion to personal luxuries. With investor confidence shaken, BluSmart’s future remains uncertain.