Mangaluru: Mangaluru International Airport has reached a new pinnacle in customer service by earning the prestigious Level 4 accreditation from Airports Council International (ACI) for Airport Customer Experience. This milestone, granted on July 16, 2025, comes just months after the airport achieved Level 3 accreditation in February 2024—signaling steady progress in elevating passenger satisfaction.

The ACI Customer Experience Accreditation is the first global program dedicated to enhancing customer experience across the airport industry. The Level 4 status, valid for one year, underscores Mangaluru Airport’s strong governance, strategic customer focus, and readiness for a transformational leap to Level 5—the highest level of global excellence.

This recognition places Mangaluru among a select group of global airports recognized for their all-round commitment to improving the passenger journey at every touchpoint. The accreditation process evaluates factors such as airport culture, governance, feedback mechanisms, innovation, and operational effectiveness.

Key Initiatives Leading to the Upgrade:

  • Technology Integration:

    • Launch of aviio App for stakeholders

    • Introduction of Digi Yatra for paperless, faster check-ins

    • Smart cleaning robots for hygiene and efficiency

    • AI-enabled surveillance systems for enhanced security

    • Adani OneApp to unify services and enhance digital experience

    • Free Wi-Fi kiosks and updated Flight Information Display Systems

A spokesperson from Mangaluru International Airport stated:

“This Level 4 accreditation is a reflection of our team’s dedication and a clear commitment to offering seamless, safe, and world-class travel experiences to every passenger.”

The airport continues to serve as a benchmark in Indian aviation, reinforcing Mangaluru’s growing stature as a modern and dynamic travel hub.