Mescom has announced the formation of a special task force comprising 56 individuals to handle complaints more effectively, supplementing the current team of 800 gangmen and 56 special vehicles dedicated to preventing potential calamities caused by rain. This new initiative aims to bolster Mescom’s ability to address consumer issues promptly and improve overall safety.
The newly sanctioned task force will be strategically allocated across various regions: four members for Attavar, 10 for Kavoor, 10 for Puttur, seven for Bantwal, two for Udupi, four for Karkala, eight for Kundapur, eight for Shivamogga, and three for Shikaripura. This distribution ensures that areas most susceptible to weather-related issues receive adequate support.
In addition to the task force, Mescom has launched a special campaign to identify and rectify dangerous spots within its jurisdiction. Starting Monday, July 1, two dedicated telephone numbers will be operational as directed by the Speaker of the Karnataka Legislative Assembly, enhancing communication channels for consumers.
Furthermore, 24×7 customer service centers will be available in all 64 sub-divisions to receive and address consumer complaints. In emergency situations, consumers can call the 1912 emergency helpline. Mescom also offers multiple contact platforms, including Facebook, Twitter, WhatsApp at 9483041912, their official website, and the Seva Sindhu portal, ensuring accessibility and prompt response to consumer needs.
