The workplace culture of today is becoming more and more dependent on artificial intelligence. People from all walks of life have been using technology, whether it is for content creation or video editing. Yum! Brands, the massive fast food chain, recently made the decision to use AI to expedite their workflow. Yum! Brands, which own restaurants like KFC and Taco Bell, are reportedly investigating “AI-powered” operations, which utilize artificial intelligence to assist with food preparation in the kitchen, according to a Wall Street Journal report. According to the report, the company’s goal is to influence “nearly every aspect of how its Taco Bell, Pizza Hut, KFC, and Habit Burger Grill restaurants are run.”
Fox Business weighs in, and the company’s chief digital and technology officer Joe Park states that they have been increasing its investment in technology and automation. In fact, today about 45% of the brand’s sales are digital, which is roughly double the level in 2019, adds Joe Park.
The Wall Street Journal report goes on to say that Yum! Brands’ CTO stated in an interview that their idea of quick-service restaurants is that “an AI-first mentality works every step of the way”. In his view, there are countless opportunities to incorporate AI into a QSR model. At the moment, restaurant managers can use the brand’s “SuperApp” smartphone app to ask questions about operations and receive answers.
Fox Business reports that this follows the revision of California’s minimum wage legislation, which now pays $20 per hour to the majority of fast-food employees. Because of this, the report states that “most restaurant operators are turning to AI to cut costs and increase sales.”
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