New Delhi: Air India and IndiGo on Friday issued travel advisories warning passengers of potential flight delays and cancellations due to dense fog affecting Delhi and parts of northern and eastern India. The airlines urged passengers to exercise patience during the holiday season and assured them that all possible measures were being taken to minimise inconvenience.
Air India said in its advisory that the weather department has forecasted dense fog in Delhi, Amritsar (ATQ), Chandigarh (IXC), Lucknow (LKO), Varanasi (VNS), and Patna (PAT), which could disrupt flight operations and have a ripple effect across the network. Passengers were encouraged to check their flight status on Air India’s official website before travelling to the airport.
Air India proactive measures and FogCare initiative
Air India stated that it remains vigilant and is working round the clock to manage fog-related disruptions. Ground teams will assist passengers in case of delays or cancellations, including making alternative travel arrangements.
Under its ‘FogCare initiative’, Air India is providing advance alerts to passengers booked on flights likely to be affected by fog. Passengers have the option to reschedule their flights without additional charges or seek a full refund without penalties. The airline emphasised that passenger safety and crew well-being remain its top priority.
“Air India understands the importance of travel plans during the holiday season. We are taking all measures to minimise inconvenience and ensure a smooth experience for our guests,” the advisory said.
IndiGo issues similar warnings
Similarly, IndiGo warned passengers that dense fog across Chandigarh and Amritsar continues to significantly reduce visibility, impacting flight operations to and from these cities. The airline posted the advisory on its official X handle, recommending passengers to check the latest flight status on the website or app before proceeding to the airport.
IndiGo assured passengers that its teams are working closely to resume regular services as soon as conditions improve. The airline also highlighted that boarding will proceed only once visibility conditions are safe for operations.
Impact on flight operations
Both airlines acknowledged that the fog could lead to delays, cancellations, and rescheduling of flights, particularly in the early mornings when visibility is at its lowest. Air India noted that the disruption might not be limited to the directly affected airports but could ripple across the network, affecting connecting flights.
Passengers travelling to holiday destinations were advised to plan ahead and remain updated on the latest flight information. Airport authorities and airline ground staff have been instructed to provide assistance and guidance to travellers experiencing disruptions.
Safety and passenger assistance measures
Air India and IndiGo reiterated their commitment to passenger safety. They assured that trained staff will be available at airports to facilitate smooth handling of delayed or cancelled flights. The airlines also encouraged passengers to use digital platforms for real-time flight updates, thereby reducing unnecessary crowding at airport counters.
Air India’s advisory included a dedicated link for passengers to track flight updates, while IndiGo emphasised checking their website or mobile app for real-time information. Both airlines requested the cooperation of passengers in maintaining order and following guidelines issued by airport and airline staff.
Conclusion
As dense fog continues to affect northern and eastern India, Air India and IndiGo have taken proactive steps to mitigate disruptions. Passengers are urged to stay informed, check flight statuses in advance, and follow airline guidance to ensure safety. Both airlines have assured that services will resume promptly once weather conditions improve, maintaining their focus on passenger well-being and operational safety.