Zomato’s quick-commerce arm, Blinkit, recently took a bold step by launching a 10-minute ambulance service in Gurugram, and it’s rapidly scaling. In a LinkedIn post, Zomato CEO Deepinder Goyal praised the progress and revealed the launch of an in-house paramedic training program to strengthen emergency response.
Goyal shared that the idea was born from Blinkit’s ultra-fast delivery model, but acknowledged this was one of the most complex and resource-heavy challenges the team had faced. “But we’re not backing down,” he affirmed.
Starting with five ambulances earlier this year, Blinkit now operates 12 vehicles across six depots, covering nearly half of Gurugram. These ambulances have responded to 594 calls, with 50% being critical emergencies, and they reach patients within 10 minutes in 83% of cases.
Highlighting public hesitation, Goyal noted that many still avoid calling ambulances, preferring private vehicles due to doubts about timely arrival. To change this, Blinkit is now investing in paramedic training, aiming not just to provide medical support, but also comfort and assurance during crises.
He described the project as a deeply emotional journey, not just a corporate initiative. “It’s tough, it’s emotional, and it’s still Day 1,” Goyal said, pledging ongoing improvement until people truly trust Blinkit Ambulances.
He invited the public to share their experiences, calling them “fuel” to keep the team going.