A video showing a tense confrontation between a Commercial Cum Ticket Clerk (CCTC) and a passenger has gone viral, sparking diverse reactions across social media. The clip, shared on X, begins with a close-up of the clerk’s name tag and shifts to a container filled with currency notes, including ₹20 bills. The passenger describes how he handed ₹50 for a Kandivali return ticket, only to be told there was no change, despite the presence of ₹20 notes. When the passenger insisted on getting his change, the clerk rudely dismissed him, saying, “Step aside,” and even threatened to involve the Railway Protection Force (RPF). The situation escalated when an onlooker suggested using a digital scanner for payment, but the passenger replied, “I don’t have a scanner.”
The incident, captured by the passenger, has triggered a flurry of reactions online, with many viewers criticizing the clerk for his refusal to provide change despite having enough money on hand. One commenter expressed frustration, stating, “This is how they create unnecessary drama to avoid giving change.” Some users pointed out the difficulties of giving change when people use large notes for smaller tickets, with one remarking, “It’s not feasible to provide change for every passenger.” This viral video highlights the everyday frustrations between passengers and railway employees, provoking a broader discussion on the challenges faced in public services.
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