In a shocking incident in Utah, a 35-year-old man, Michael Murray, drove his newly purchased Subaru Outback through the glass entrance of Tim Dahle Mazda Southtowne, hours after buying the vehicle. The incident occurred after Murray discovered mechanical issues with the car and deemed it a “lemon.”
After purchasing the car and driving it out, Murray quickly realized the vehicle had problems. Frustrated, he demanded a full refund for the $4,000 car. However, the dealership refused his request, citing the “as-is” condition of the car, which meant no returns were possible. Despite the dealership’s clear terms, which were highlighted in a hot pink document to ensure customers understood the condition of the car, Murray was adamant about getting his money back.
In a fit of rage, Murray threatened to drive the car into the showroom if his refund was not honored. At 4 pm, he kept his word and crashed the vehicle through the dealership’s main entrance, causing significant damage and scattering glass everywhere. Seven employees were in the vicinity at the time, but fortunately, no one was injured.
The dealership reported approximately $10,000 in damages from the crash. Murray was arrested and charged with felony criminal mischief and reckless endangerment. One employee remarked that the incident could have been fatal, adding that Murray acted out of pure rage without thinking of the consequences.
This incident adds to a growing trend of consumers expressing their frustration with businesses, although in this case, Murray’s actions were extreme and dangerous.
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