A complaint from a commuter in Bengaluru about encountering difficulty in receiving change from a BMTC bus conductor has sparked discussions about fare-related challenges faced by passengers.
Taking to social media platform X, Nithin Krishna shared a snapshot of his bus ticket along with his grievance, stating, “I ended up losing ₹5 because the conductor didn’t have even Re 1 change to return. Is there any remedy for this?”
Expressing further frustration, he queried, “Must I face this issue every time? Authorities should ensure conductors have sufficient change before trips or explore online payment options.”
In response, BMTC’s official X account acknowledged the issue with a generic reply, “Your complaint has been logged under docket number BMTC2024003258.”
I lost my 5 rs as this conductor didnt had even 1 rupee change (?) to return. Is there any solution to this? @BMTC_BENGALURU pic.twitter.com/2KFCCN5EOW
— Nithin Krishna (@N_4_NITHIN) April 14, 2024
Krishna’s post gained traction, amassing over 72,000 views and sparking a heated online discourse. Some suggested carrying exact change to streamline transactions for both passengers and conductors. “The best solution is to carry exact fare for smooth travel experiences on public transport, minimizing inconvenience for all,” one user suggested.
Another commenter advocated for online payments, stating, “Just use online payment methods instead of airing grievances on social media.”
Adding to the conversation, a third user recommended UPI, citing personal experiences, “I’ve used UPI for travel along Outer Ring Road recently. Perhaps you should inquire. It could be a permanent fix.”
Nevertheless, a segment of online voices echoed Krishna’s concerns. “This issue is recurrent, even at Metro stations, contributing to the black money problem. Introducing a voucher system redeemable on subsequent trips or convertible to cash at depots could be a viable solution,” one user proposed.
Similarly, another user highlighted the potential of implementing UPI on non-AC buses to alleviate change-related challenges, emphasizing the shared inconvenience faced by both conductors and passengers due to BMTC’s management issues.
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